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Detailed Agenda for Exchange 2025

Sunday 2/23

  • 6:00PM-8:00PM — Welcome Reception at the Registration Rooftop Room

Monday 2/24

  • 6:00AM — MilliCare Miles Run
  • 7:30AM - 8:30 AM — Breakfast
  • 8:30AM - 10:00AM — Conference Opening Led by Ken Hutcheson
  • 10:00AM - 10:20 AM – Break/Transition
Room 1

  • 10:20AM - 11:05 AM — Selling and Executing at a Higher Value 
  • 11:05AM - 11:15 AM — Break/Transition
  • 11:15AM - 12:00 PM — Best Practices: Safety, Disinfection, Odor
  • 12:00PM - 12:50 PM — Lunch
  • 12:50PM - 1:00 PM — Break/Transition
  • 1:00PM - 2:20 PM — New to the tool kit! Everything You Need to Know About Spotting
  • 2:20PM - 2:00 PM — Break/Transition
  • 2:30PM - 4:00 PM — The New Cleaner on the Block - Foam Cleaning Process 
  • 4:00PM - 4:10 PM — Break/Transition
  • 4:10PM - 4:50 PM — Partnering to Support Trends in Resilient Floor Care

 

Room 2

  • 10:20AM - 11:05 AM — Controlling the Variables: Preventing Facility Damage and Brain Damage with Expanded Service Offerings
  • 11:05AM - 11:15 AM — Break/Transition
  • 11:15AM - 12:00 PM — How Sales and Operations Work Together for Profitability 
  • 12:00PM - 12:50 PM — Lunch
  • 12:50PM - 1:00 PM — Break/Transition
  • 1:10PM - 1:55 PM — Delayed Gratification in B2B Sales
  • 1:55PM - 2:05 PM — Break/Transition
  • 2:05PM - 2:50 PM — Pitch It Perfect - Sales Pitch Mastery
  • 2:50PM - 3:10 PM — Break/Transition
  • 3:00PM - 3:45 PM — How Emotional Intelligence Impacts Sales and Team Synergy
  • 3:55PM - 4:10 PM — Break/Transition
  • 4:50PM - 5:30 PM — Industry Trends for Resilient Flooring Round Table on Main Stage
  • 5:30PM - 7:30 PM — Happy Hour in Pre-Function Area

Tuesday 2/25

  • 8:00AM - 8:50 AM — Breakfast
  • 9:00AM - 9:40 AM — Strategic Business Planning For Franchisees
  • 9:40AM - 10:20 AM – Dr. Schutz: Growing Your Revenue with Resilient Floor Coating
  • 10:20AM - 10:35 AM - Break
  • 10:35AM - 11:10 AM - FAC 2025 Introductions and Expectations (Franchise Owners Only)
  • 11:10AM - 12:00 PM - Leadership Panel (Franchise Owners Only)
Room 1

  • 12:00PM - 12:50 PM — Lunch
  • 12:50PM - 1:10 PM — Break/Transition
  • 1:10PM - 1:55 PM — Local Sales and Marketing Strategies that are Winning Deals
  • 1:55PM - 2:05 PM — Break/Transition
  • 2:05PM - 2:50 PM — Effective Team Leadership Strategies - How To Find and Keep Your Team  
  • 2:50PM - 3:00 PM — Break/Transition
  • 3:00PM - 3:55 PM — FranConnect (MPulse) Franchise Engagement
  • 3:55PM - 4:10 PM — Break/Transition
  • 4:10PM - 5:00 PM — Regional Meeting w/ Designated FAC (West, Central, South)
Room 2

  • 10:35AM - 12:00 PM - Sales and Operations Collaborative Session (Franchise Employees Only)
  • 12:00PM - 12:50 PM — Lunch
  • 12:50PM - 1:00 PM — Break/Transition
  • 1:00PM - 2:20PM — Polymer Power - Effectively use the MilliCare Dry Compound Cleaning Process
  • 2:20PM - 2:30PM — Break/Transition
  • 2:30PM - 4:00PM — Effective Rinse Water Extraction Standards of Care
  • 3:55PM - 4:10PM — Break/Transition
  • 4:10PM - 5:00PM — Regional Meeting with Designated FACs (Northeast, Southeast)
  • 6:00PM - 7:00 PM — Cocktail Hour in Pre-Function Area
  • 7:00PM - 9:30 PM — MilliCare Masquerade Awards Gala in Main Room